Privacy policy

Last updated: February 26, 2026

Cross Culture (“we,” “us,” or “our”) operates this website and store to provide you with a curated shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we refer to “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with us, we may collect:

  • Contact Information – Name, billing and shipping address, phone number, email address.

  • Payment Information – Payment details necessary to process transactions securely.

  • Account Information – Username, password, preferences, and settings.

  • Order Information – Items viewed, added to cart, purchased, returned, or exchanged.

  • Communication Information – Messages or inquiries sent to our support team.

  • Device Information – IP address, browser type, and device identifiers.

  • Usage Information – How you interact with our website.

How We Collect Information

We may collect personal information:

  • Directly from you (when you create an account, place an order, or contact us).

  • Automatically through cookies and similar technologies.

  • From service providers who support our operations (such as payment processing and shipping).

  • From trusted partners when necessary.

How We Use Your Information

We use your personal information to:

Provide and Improve Our Services

  • Process and fulfill orders

  • Manage accounts

  • Arrange shipping

  • Handle returns and exchanges

  • Provide customer support

  • Personalize your shopping experience

Marketing and Communication

  • Send updates about products or promotions (you may unsubscribe anytime)

  • Provide order confirmations and important account notifications

Security and Fraud Prevention

  • Protect our website and customers

  • Detect and prevent fraudulent or unauthorized activity

Legal Compliance

  • Comply with applicable laws and regulations

  • Respond to lawful requests

How We Share Information

We only share personal information when necessary to operate our business, including with:

  • Secure payment processors

  • Shipping and fulfillment partners

  • Technology and hosting providers

  • Professional advisors or authorities when legally required

We do not sell your personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website performance

  • Remember your preferences

  • Analyze traffic

  • Provide relevant marketing

You may control cookies through your browser settings.

Data Security and Retention

We take reasonable steps to protect your personal information. However, no system is completely secure.

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Withdraw consent where applicable

To exercise any of these rights, please contact us at hello@crossculture.uk.

We will respond in accordance with applicable law.

International Transfers

Your information may be processed outside your country of residence. When required, we ensure appropriate safeguards are in place to protect your personal information.

Children’s Privacy

Our website is not intended for individuals under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

Email: hello@crossculture.uk